Returns & Exchanges
At New Era India, we strive to ensure your headwear and apparel fit perfectly, offering a seamless return and exchange process within 7 days of delivery. All items must be in their original, unworn condition with tags and stickers intact to qualify for a refund or replacement.
Initiate Request
Visit our online returns portal and enter your order ID and registered email address to select the items you wish to return or exchange.
Quality Inspection
Securely pack the product in its original New Era packaging to prevent damage during transit and wait for our courier partner to arrive for the scheduled pickup.
Verification Process
Once your return reaches our warehouse, our quality assurance team will inspect the item to ensure it meets our hygiene and resale standards.
Refund or Replacement
Upon successful inspection, your replacement will be dispatched or your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing